Welcome to Hauzed, operated by GET HAUZED, S.L. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website or app mobile. You can contact us by email at info@hauzed.com

Version: 2.1 Last updated: 29 April 2026

Legal information / Identification of the provider

These Terms are issued by GET HAUZED, S.L. ("Hauzed", "we", "us", "our"), a Spanish limited liability company with registered office at Calle Circumval·lació, 77, 3º 3ª, 08240 Manresa, Barcelona, España. CIF: pending allocation. Registered with the Mercantile Registry of Barcelona (registration in process). CNAE: 6312 — Portales web. Sole Administrator: Neifi Alcantara Meliano (NIF 39527852Y). Incorporation instrument: public deed dated 24 April 2026 before Notary Pedro Carlos Moro García, deed number 1.141. Contact: info@hauzed.com.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and GET HAUZED, S.L., trading as Hauzed, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

We recommend that you print a copy of these Legal Terms for your records.

1. Introduction

GET HAUZED, S.L., trading as Hauzed ("we", "us", or "our"), provides an online platform that connects tenants, landlords, and property agencies for the purpose of renting residential accommodations.

2. Use of Our Website and App Mobile

You must be at least 18 years old to use our website. By using our website, you represent and warrant that you are at least 18 years old.

You agree not to use our website for any unlawful or unauthorized purpose. You also agree not to interfere with the proper functioning of our website or attempt to access any restricted areas without authorization.

We grant you access to a platform facilitating Members to publish, offer, explore, and contact landlords and tenants for rental purposes. When Members engage in booking transactions, they are forming a direct contract with each other. Hauzed is not and does not become a participant in any contractual relationship between Members.

Hauzed does not act as an agent for any Member. While we endeavor to ensure positive experiences for our Members on Hauzed, we do not exert control over the conduct or performance of Guests and Hosts.

We do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services, or (ii) the truth or accuracy of any Listing descriptions, reviews, or other Content provided by Members. You acknowledge that Hauzed reserves the right to review, restrict access to, remove, or modify Content for various reasons, including to: (i) maintain and improve the Hauzed Platform (including for fraud prevention, risk assessment, investigation, and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) adhere to applicable law or the order or request of a court, law enforcement, or other administrative agency or governmental body; (iv) address objectionable Member Content; (v) take actions specified in these Terms; and (vi) uphold quality or eligibility criteria, such as by removing Listings that fail to meet such criteria. In cases where Content is removed or disabled, we will notify the Member and provide reasons for the action, unless such notification would (i) hinder the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

3. User Accounts

In order to access certain features of our website, you may need to create a user account in our wesbite or app mobile. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

You agree to provide accurate and complete information when creating your account and to update your information promptly if it changes.

To access and utilize various features of the Hauzed Platform, you must register an account. Registration is open to individuals who are at least 18 years of age. By registering, you confirm that you are not prohibited from using the Hauzed Platform under applicable law in your place of residence or any other relevant jurisdiction.

It is imperative that you provide accurate, current, and complete information during registration and promptly update your account details when necessary. Account transfer to another party is prohibited. Safeguarding the confidentiality and security of your account credentials is your responsibility, and you must not disclose them to any third party. Notify Hauzed immediately if you suspect unauthorized access to your account or any compromise of your credentials. You are accountable for all activities carried out through your Hauzed Account, unless such activities are unauthorized and you have not acted negligently (such as failing to report unauthorized use or loss of credentials). In accordance with applicable laws, we may, but are not obligated to: (i) request identification or additional information from you, (ii) conduct identity or background verification checks, (iii) screen your details against third-party databases or other sources, and request reports from service providers, and (iv) procure reports from public records pertaining to criminal convictions or sex offender registrations, or their local equivalents.

You may not enter a name or email address that:

• Contains "Hauzed" or otherwise misrepresents your relationship with HauzedPremiumServices.com or any other party;
• Contains any inappropriate language, is offensive, or promotes illegal activities;
• Infringes upon any trademark or other intellectual property rights; and/or Misleadingly impersonates another individual.
• We reserve the right to deactivate accounts containing names and/or email addresses that do not comply with these Terms of Use at our discretion.
• We reserve the right to log off or deactivate accounts that remain inactive for an extended period.

You are accountable for all activities carried out under your account, and you commit to utilizing the Website solely under your own name, email address, and password. It is your responsibility to take reasonable measures to safeguard your password and refrain from disclosing it to any other individual or allowing anyone else, directly or indirectly, to use your email address or password to access the Website.

Users are responsible for maintaining the security of their account credentials. We recommend creating strong passwords and implementing additional security measures such as two-factor authentication if available.

Accounts may be deactivated or logged off after a period of inactivity. The duration of inactivity after which an account may be subject to deactivation will be specified by Hauzed.

Users can expect to receive various types of communications via email, including account notifications, booking confirmations, and promotional offers. Users have the option to opt out of non-essential communications while still receiving essential notices.

While users are expected to take reasonable measures to maintain account security, Hauzed acknowledges that unauthorized access may still occur. The extent of liability for losses incurred due to unauthorized account access will be determined based on the user's efforts to maintain security and the circumstances of the unauthorized access.

You agree to promptly notify us if you suspect any unauthorized use of your account or access to your password. You have the option to modify your password or profile by following the instructions on the Website. We shall not be held liable for any loss incurred by you due to someone else using or accessing your password or account, with or without your knowledge.

By providing their email address, users explicitly consent to receive communications from Hauzed via email. Users have the option to opt out of certain types of non-essential communications while still receiving essential notices.

You may be responsible for losses incurred by us or any other party if someone else uses or accesses your password or account without your reasonable efforts to maintain the security of your password or account.

By providing us with your email address, you consent to our use of that email address to send you Hauzed related notices, including any notices required by law, instead of communication by post. This includes notifications about leaving feedback upon completing a transaction, as feedback exchanged between individuals is an integral part of the Website; this specific notification cannot be opted out of.

Additionally, we may utilize your email address to send you other messages, such as updates to features of the Hauzed and special offers. If you prefer not to receive such email messages, you may opt out or modify your preferences in your account settings. Opting out may result in you not receiving email messages regarding updates, improvements, or offers. Feedback notifications are essential for maintaining the integrity and quality of our platform. Users cannot opt out of receiving feedback notifications as they contribute to the trust and transparency within our community.

By submitting, posting, or uploading any content to Hauzed — including property listings, images, reviews, descriptions, or messages — you confirm that you own or have the necessary rights to share this content.

You retain ownership of your content but grant Hauzed a worldwide, non-exclusive, royalty-free license to use, host, store, copy, display, distribute, and adapt it as needed to operate, promote, and improve the platform.

This license ends when you delete your content from your account, except where copies may persist due to technical backups or legal requirements.

3.1 Tenant Terms

3.1.1 Searching and Booking on Hauzed

Searching. You can explore Host Services by utilizing parameters such as the nature of Host Service, listing type, destination, travel dates, and number of guests. You can also employ filters to enhance your search outcomes. Search results are determined by their relevance to your query and other criteria.

3.2 Host Terms

3.2.1 Hosting on Hauzed

Hauzed grants you the privilege to utilize the Hauzed Platform in compliance with these Terms to offer your Accommodation, Experience, or other Host Service to our diverse community of Guests - and generate income in the process. Creating a Listing is simple, and you have full autonomy over your hosting experience - establish your rates, availability, and guidelines for each Listing.

When you accept a booking request, or receive a booking confirmation through the Hauzed Platform, you are engaging in a contractual agreement directly with the Guest and assume responsibility for providing the Host Service as outlined in your Listing, including the specified terms and pricing. Additionally, you acknowledge the obligation to settle any applicable fees such as Hauzed' service fee

3.2.2 Managing Your Listing

The Hauzed Platform offers tools designed to simplify the process of creating and managing your Listing. Your Listing should contain comprehensive and precise details about your Host Service, pricing, additional fees such as cleaning charges, resort fees, offline fees, and any regulations or requirements applicable to your Guests or Listing. You bear responsibility for your actions and omissions, as well as for ensuring that your Listing information (including calendar availability) and content (such as photos) remain current and accurate at all times. It is your responsibility to secure appropriate insurance for your Host Services, and we recommend thoroughly reviewing policy terms and conditions, including coverage specifics and exclusions. You are permitted to maintain only one Listing per Accommodation.

3.2.3 Understand Your Legal Responsibilities

It is your duty to comprehend and adhere to any laws, regulations, ordinances, and agreements with third parties that pertain to your Listing or Host Services. For instance: Some landlords, leases, homeowner associations, or condominium regulations may impose restrictions or prohibitions on subletting, short-term rentals, or longer-term stays. Certain cities have zoning regulations or ordinances that limit the short-term rental of residential properties. Some jurisdictions mandate that Hosts register, obtain permits, or acquire licenses before offering specific Host Services (such as short-term rentals, longer-term stays, food preparation, alcohol service for sale, tour guiding, or vehicle operation). In certain locations, the Host Services you intend to provide may be entirely prohibited. Some jurisdictions require Hosts to register Guests who reside in their Accommodation. Moreover, certain jurisdictions have legislation establishing tenancy rights for Guests and additional obligations for Hosts. For instance, some areas have regulations governing landlord-tenant relationships, rent control, and eviction procedures that may be applicable to extended stays. It is advisable to consult local regulations to ascertain which rules pertain to the Host Services you wish to provide. Please note that any information we furnish regarding legal requirements is purely for informational purposes, and you should independently verify your obligations. You are responsible for handling and managing the personal data of Guests and other individuals in accordance with relevant privacy laws and these Terms, including our Host Privacy Standards. If you have inquiries concerning the application of local laws, it is recommended to seek legal counsel.

As a Host, you are accountable for identifying and meeting your duties under relevant legislation to report, collect, remit, or incorporate in your pricing any applicable value-added tax (VAT) or other indirect taxes, occupancy taxes, tourism levies, income taxes, or any other levies.

We reserve the right to temporarily or permanently disable, suspend, or restrict, without limitation, any password, name, mobile phone number, IP address, or other method that may be used on the Website from time to time to identify users (whether chosen by you or allocated by us) (referred to as a 'User Identifier'), at our discretion, including if, in our judgment, you have failed to comply with any of the provisions of the Terms of Use or any applicable Policy.

You are prohibited from: (i) using a false name or an email address that belongs to another person with the intent to impersonate that person; (ii) using a User Identifier without appropriate authorizations or rights; or (iii) submitting a mobile phone number or email to us for which you are not the registered owner, bill-payer, and/or account holder. We reserve the right, at our sole discretion, to refuse registration of, suspend, or cancel a User Identifier's use or access rights to the Website without notice. You are responsible for maintaining the confidentiality of your User Identifier(s) and are fully responsible for all activities that occur under your User Identifier in connection with your use of the Website or the Hauzed. Any User Identifiers created by you or submitted for your access to the Hauzed and Website are for your personal use only and are non-transferable.

You must promptly notify us of any unauthorized use of your User Identifier as registered on the Website or submitted to us by you, or any other related breach of security. We shall not be liable for any loss or damage arising from your failure to comply with this provision.

If you forget or misplace your User Identifier details used to access restricted areas of the Website, you should request assistance from us by visiting the 'Forgotten' section of the Website.

Advertising on the Website and in our mobile app is subject to applicable local law and platform eligibility rules in each jurisdiction where we operate. You may not use or access the Website in and from jurisdictions in which its contents are restricted or prohibited by local law or otherwise.

As a condition of your access and use of the Website and/or the Hauzed, you warrant to us that you have the right, authority, and capacity to enter into and be bound by the Terms of Use.

We have no obligation to monitor or moderate any user’s activity or use of the Website and/or the Hauzed; however, we retain the right at all times to monitor, retain, and disclose any information as necessary to satisfy any applicable law, regulation, legal process, or regulatory authority request or to determine compliance with the Terms of Use or otherwise.

You agree and acknowledge that GET HAUZED, S.L. is an information society service provider under Ley 34/2002, de servicios de la sociedad de la información y de comercio electrónico (LSSI-CE), and Article 1(1)(b) of Directive (EU) 2015/1535, and that it is not under any obligations to monitor the information which it transmits or stores on the Platform. You agree and acknowledge that GET HAUZED, S.L. shall not be liable in respect of information which is hosted or cached by it or in respect of which it acts as a mere conduit. You acknowledge that the provisions of Regulation (EU) 2022/2065 (the “Digital Services Act”) shall apply to such information, and that where GET HAUZED, S.L. has not been given substantiated notice outlining the nature of illegal content hosted or cached on its platform, it shall not be considered to have actual knowledge or awareness of such illegal content being hosted or cached on its platform, and it shall be under no obligation to take any positive action to remove such illegal content. GET HAUZED, S.L. operates a “notice and take down” policy, and shall, in line with its obligations under the Digital Services Act, remove or disable access to illegal content in circumstances where it has received substantiated notice of such content being hosted or cached on its platform outlining the nature of the illegal content.

Without any admission of liability, Hauzed may periodically evaluate potential risks to users posed by third parties when they utilize the Platform and/or Hauzed, and we will determine in each instance whether it is suitable to employ moderation or pre-approval of listings on the Platform (including the type of moderation to implement) in light of those risks. We will also evaluate any notifications we receive regarding the illegality of user-generated content on our Platform, which may result in the content and/or a user account being suspended or terminated. As examples of the types of moderation conducted by us, we may utilize the following methods:

1. Manual review of content that has been reported to us for the purpose of preventing fraudulent, harmful, or illegal content, and ensuring the safety of the Platform;
2. And the use of keyword filtering at the time of ad-creation to monitor the advertisement or promotion of prohibited items or the use of discriminatory terms.

We expressly exclude our liability (whether in contract, tort, or otherwise) for any loss or damage arising out of or in connection with the use of the Platform and/or the Hauzed by a user in contravention of the Terms of Use, whether the service is moderated or not and whether or not an advertisement has been reviewed by us prior to appearing on the Platform.

You acknowledge that, apart from information, products, or services explicitly identified as provided by us, we do not oversee, manage, or endorse any information, products, or services on the Internet in any manner. Unless otherwise specified, all information, products, and services available through the Platform or on the Internet generally are offered by third parties unaffiliated with us. You also acknowledge that we do not ensure or guarantee that files available for download through the Platform will be free of infection or viruses, worms, Trojan horses, or other harmful code. You are responsible for implementing adequate procedures and safeguards to meet your specific requirements for data accuracy and output, as well as for maintaining an external means for the restoration of any lost data

You are advised not to solely rely on any content and/or other materials found on the Platform when making decisions or taking actions. We absolve ourselves of any liability and responsibility resulting from reliance on such content and/or materials by any user of the Platform or by any individual informed of its contents. We do not assume responsibility for ensuring the information on the Platform remains current or complete, nor do we accept liability for any failure to do so. It is your sole responsibility to assess the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided through the service or on the internet generally.

We retain the right to decline the publication of any content or other material, or to withhold any other services, without prior notice to any user or users, for any reason or no reason.

4. Content

You retain ownership of any content that you submit or upload to our website. By submitting content, you grant Hauzed a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our website and services.

You agree not to submit any content that infringes on the rights of others or violates any applicable laws or regulations.

Parts of the Hauzed Platform allow you to provide feedback, text, images, audio, video, information, and other material ("Content"). By providing Content, in any form and through any means, you grant Hauzed a non-exclusive, global, royalty-free, sublicensable, and transferable license, for the duration of the protection of the rights granted, to access, use, store, copy, modify, create derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit such Content in any manner to provide and/or promote the Hauzed Platform, on any media or platform, known or unknown to date, particularly on the internet and social networks. If Content contains personal information, it will only be used for these purposes if such use complies with applicable data protection laws as outlined in our Privacy Policy.

You agree that Hauzed may offer services or automated tools for translating Content, and that your Content may be translated using such services or tools. Hauzed does not warrant the accuracy or quality of translations, and Members are responsible for verifying the accuracy of such translations.

4.1 Content Notifications and Content Moderation.

You acknowledge that GET HAUZED, S.L. has no general obligation to monitor Content provided by and stored on behalf of Members, or to actively seek facts or circumstances indicating illegal activity or the incompatibility of Content with the rights of third parties, these Terms, or GET HAUZED, S.L.’s Policies and Standards. However, GET HAUZED, S.L. reserves the right to carry out voluntary own-initiative investigations to detect, identify, and remove or disable access to illegal or incompatible Content, and to take any necessary measures in accordance with these Terms.

You agree to cooperate with and assist GET HAUZED, S.L. in good faith, and to provide GET HAUZED, S.L. with such information and take such actions as may be reasonably requested by GET HAUZED, S.L. with respect to any investigation undertaken by GET HAUZED, S.L. regarding Content on the GET HAUZED, S.L. Platform or the use or abuse of the GET HAUZED, S.L. Platform.

GET HAUZED, S.L. provides Members and third parties, including designated trusted flaggers according to Article 22 of Regulation (EU) 2022/2065, (“Notifiers”) with the means to notify GET HAUZED, S.L. of allegedly illegal Content (including copyright infringements) on the GET HAUZED, S.L. Platform by using our electronic notification form (“Content Notification”).

As part of its own initiative investigations and the review of Content Notifications, GET HAUZED, S.L. employs various processes and tools to identify, review, and moderate Content. This may include human review, automated review, or a combination of both. If automated means have been utilized to review Content, and GET HAUZED, S.L. has subsequently taken action regarding that Content, GET HAUZED, S.L. will notify the Member who posted the Content of the use of automated means to the extent that legitimate interests of GET HAUZED, S.L. and its Members do not preclude such notice.

Hauzed reserves the right to suspend the processing of Content Notifications for a reasonable period if the Notifier in question frequently submits notifications that are manifestly unfounded. Where appropriate, Hauzed will issue a warning prior to such a suspension. When determining a suspension, Hauzed will consider all relevant facts and circumstances apparent from the information available, including (i) the amount, severity, and frequency of unfounded notifications; (ii) the ratio of unfounded notifications to all notifications of the Notifier; and (iii) the intentions pursued by the Notifier, to the extent discernible by Hauzed.

You bear full responsibility for the content featured in any of your listings and for the properties sold or rented following those listings. We do not assume responsibility for the properties listed on the Platform that you advertise, purchase, or rent, nor are we accountable for the content featured in any of the listings. To the maximum extent permitted by law, we waive all liability regarding any claims arising from reliance on the content of any listing by any user of the Platform or any claims related to any goods associated with the content.

4.2 Content standards

These guidelines pertain to any and all Content which you contribute to the Platform and/or the Hauzed, as well as any interactive services associated with it.

You must adhere to the essence of the following standards in addition to their explicit directives. These standards apply to each component of any Content as well as to its entirety.

You bear sole responsibility for any Content that you submit, publish, or display on the Platform or transmit to other users of the Platform.

You are solely accountable for the listings you post on the Platform. You acknowledge that all information publicly posted or privately transmitted through the Platform is the sole responsibility of the individual from whom such content originated, and we will not be liable for any errors or omissions in any content or as a result of any user’s use of the Platform. You understand that we cannot verify the identity of any other users with whom you may interact while using the Hauzed. Moreover, we cannot ensure the authenticity of any data that users may provide about themselves or the relationships they may describe.

By posting Content on the Platform, you grant to us, and you represent and warrant that you have the right to grant, us, our contractors, and the users of the Platform an irrevocable, perpetual, royalty-free, fully sub-licensable, fully paid-up, worldwide license to use, copy, publicly perform, digitally perform, publicly display, and distribute such Content and to prepare derivative works of, or incorporate into other works, such Content. This license is non-exclusive, except you agree that we shall have the exclusive right to exercise this license to the extent of combining your Content with the Content of other users for purposes of constructing or populating a searchable database of listings. You understand that this license allows us to reformat, excerpt, or translate any materials submitted by you.

The following is a non-exhaustive list of the criteria that Content must comply with. Content must:

• be precise (where it states facts);
• be sincerely held (where it states opinions);
• and adhere to relevant legislation in Ireland, Northern Ireland, and in any jurisdiction from which it is posted."

The following is an illustrative list of the kind of Content that is prohibited on the Website. You must not:

• Express derogatory remarks, slander, mistreat, intimidate, pursue, threaten, or otherwise harm others;
• Post Content that is illegal, vulgar, libelous, rebellious, indecent, offensive, provocative, inciting racial animosity, discriminatory, menacing, scandalous, instigative, violate confidentiality, intrude on privacy, or be inappropriate;
• Post Content that violates any applicable laws or statutes;
• Deceive or mislead any individual and/or organization;
• Falsely represent, impersonate, or otherwise misstate your identity, including but not limited to using an alias, or misrepresenting your current or prior positions and qualifications, or your associations with an individual or entity, past or present;
• Upload Content that duplicates Content already published on the Website;
• Upload, post, email, transmit or otherwise provide any content or initiate communications containing information that you are not authorized to disclose or provide under any law or under contractual or confidential relationships (such as insider information, or proprietary and confidential information acquired or disclosed in employment relationships or under non-disclosure agreements);
• Upload, post, email, transmit or otherwise provide any content or initiate communication that infringes on patents, trademarks, trade secrets, copyrights or other proprietary rights;
• Upload, post, email, transmit or otherwise provide any unsolicited or unauthorized advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of solicitation;
• Upload, post, email, transmit or otherwise provide any material containing software viruses or any other computer code, files or programs designed to disrupt, damage or restrict the functionality of any computer software or hardware or telecommunications equipment; and/or
• Interfere with or disrupt the Website or servers or networks connected to the Website, or fail to comply with any requirements, procedures, policies or regulations of networks connected to the Website.

We do not oversee the Content shared by users via the Hauzed, encompassing the substance of any advertisements or blog entries, and we do not assure the accuracy, integrity, or excellence of such Content. You acknowledge that by utilizing the Website and/or the Hauzed, you may encounter Content that is offensive, indecent, or objectionable. It is your responsibility to adhere to all laws applicable to the Content you submit to the Website via the Hauzed. We reserve the right to reject any Hauzed Premium Service Additionally, we retain the discretion to reveal your identity to any third party asserting that any Content posted or uploaded by you to the Website violates their intellectual property rights or their right to privacy.

4.3 Your Obligations

You are accountable for your own actions and inactions, as well as for the actions and inactions of any individuals you invite to participate in or gain access to any Accommodation, Common Areas, or any Experience or other Host Service provided by Hauzed. This entails, for instance: (i) ensuring that an Accommodation (and any related personal belongings) or Common Areas are left in the same condition as upon arrival, (ii) covering all reasonable expenses for damages claimed, and (iii) conducting yourself with honesty, showing respect to others, and adhering to applicable laws consistently. If you are making a reservation for an additional guest who is a minor or if you bring a minor to a Host Service, you must possess the legal authority to act on behalf of the minor, and you bear sole responsibility for supervising that minor.

You must not (and you must not permit any third party to):

• alter, customize, interpret, or reverse-engineer any part of the Platform and/or the Hauzed;
• erase any copyright, trademark, or other proprietary rights notices found within or on the Platform and/or the Hauzed or within or on any Content or other material obtained via the Platform and/or the Hauzed;
• violate any equality legislation;
• violate the Code of Standards for Advertising and Marketing Communications in Ireland; advertise and/or endorse products or services without the requisite authorization(s);
• engage in actions or statements deliberately detrimental to the reputation of Hauzed,
• potentially leading any reasonable individual to discontinue business dealings with or substantially alter the terms under which they conduct business with Hauzed;
• advertise competing services on our Platform;
• overburden our support services, including our customer support team;
• utilize any robot, spider, website search/retrieval application, or other automated mechanism, process, or method to access, retrieve, or index any portion of the Platform and/or the Hauzed;
• access, retrieve, or index any portion of the Platform and/or the Hauzed for the purpose of creating or populating any database;
• gather any information about other users or users of the Platform and/or the Hauzed (including User Identifiers) for any purpose other than using the Platform for the purpose of responding to advertisements or using the Platform in accordance with our intentions; create or transmit unsolicited electronic communications such as ‘spam’ to other users of the Platform and/or the Hauzed or otherwise disrupt other users' enjoyment of the Platform and/or the Hauzed;
• collect or store personal data about other users in connection with the prohibited activities outlined in this section of the Terms of Use;
• participate in or endorse any of the following (or similar activities deemed by us): surveys, contests, pyramid schemes, chain letters, get-rich-quick promotions, profit-sharing promotions, unsolicited emailing or spamming via the Platform;
• impersonate any individual or entity; identify or speculate on the identity of any anonymous or pseudonymous user; or request passwords or personally identifying information for commercial or unlawful purposes. restructure or enclose any part of the web pages constituting the Platform and/or the Hauzed;
• generate user accounts through automated means or under false or fraudulent pretenses, or create multiple logins; transmit any viruses, worms, flaws, Trojan horses, or other items of a harmful nature;
• use the Platform or the Hauzed to breach the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material, including material deemed threatening or obscene;
• duplicate or store any Content provided on the Platform for purposes other than your own use;

We reserve the absolute right at our sole discretion to refuse, modify, or delete any Content posted or submitted by you at any time and without prior notice to you. We also reserve the right to monitor and review all Content submitted to us, accessed, or published on the Platform at any time. We will, as required by law, provide you with a statement of reasons for restricting your use of our services in this manner.

5. Bookings and Payments

Bookings for rental accommodations are made directly between tenants and landlords. Hauzed is not a party to any rental agreements and does not guarantee the availability, quality, or legality of any accommodations listed on our website.

Payments for rental accommodations may be processed through third-party payment processors. You agree to comply with the terms and conditions of any payment processor used in connection with our website.

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your review must be truthful and should not include any biased, inappropriate, defamatory, or other language that breaches these terms, relevant laws, or our Content Policy or Review Policy. Reviews are not authenticated by Hauzed for accuracy and may be inaccurate or deceptive.

5.1 Hauzed Platform Guidelines

You must adhere to these guidelines and must not assist or encourage others to violate or bypass these guidelines.

• Conduct yourself with honesty and treat others with courtesy.
• Do not deceive, misrepresent, or impersonate others.
• Communicate and interact with others in a polite and respectful manner.
• Do not attempt to evade compliance with these Terms, our Additional Legal Terms, Policies, and Standards, such as by creating duplicate accounts or listings.
• Abide by our Fair Treatment Policy and refrain from discriminating against or harassing others.
• Do not engage in data scraping, hacking, reverse engineering, compromising, or impairing the Hauzed Platform.
• Do not use bots, crawlers, scrapers, or other automated methods to access or collect data or other content from or interact with the Hauzed Platform.
• Do not tamper with, circumvent, remove, impair, or attempt to circumvent any security or technological measures employed to safeguard the Hauzed Platform or Content.
• Do not attempt to decode, decompile, disassemble, or reverse engineer any software or hardware used to provide the Hauzed Platform.
• Refrain from any action that could harm or adversely affect the performance or proper operation of the Hauzed Platform.
• Use the Hauzed Platform only as permitted by these Terms or another agreement with us. You may access another Member's personal information only as necessary to facilitate a transaction using the Hauzed Platform as authorized by these Terms.
• Do not use the Hauzed Platform, our messaging tools, or Members' personal information to send commercial messages without their explicit consent.
• You may utilize Content provided through the Hauzed Platform solely to enable your use of the Hauzed Platform as a Guest or Host.
• Obtain permission from the Content owner before using Content, unless such use is authorized by us in these Terms or another agreement you have with us.
• Refer to our Offline Fee Policy for exemptions.
• Do not compel or encourage Guests to create an account, leave a review, or interact with a third-party website, application, or service before, during, or after a Reservation, unless approved by Hauzed.
• Do not engage in any practices aimed at manipulating our search algorithm.
• Do not book Host Services unless you genuinely intend to use them.
• Do not reproduce, duplicate, display, mirror, or frame the Hauzed Platform, any Content, any Hauzed branding, or any page layout or design without our consent.

GET HAUZED, S.L. may use artificial intelligence (AI) and automated tools to enhance user experience, organize listings, generate metadata (such as keywords and descriptions), and detect suspicious activity, in compliance with Regulation (EU) 2024/1689 (the AI Act).

These systems do not make decisions with legal or similarly significant effects without human involvement. We commit to using AI responsibly, in compliance with data protection laws.

6. Verification Process

At GET HAUZED, S.L., our primary goal is to foster trust and confidence among our users, both hosts and guests alike.

While we understand that no identification process can be entirely infallible, we are committed to taking proactive measures to provide assurance to everyone using our platform. To achieve this, we have implemented robust procedures for verifying the identities of our users.

We kindly request hosts, new co-hosts, and guests who make bookings requests through our platform to undergo a verification process. This process may involve confirming key personal details, including but not limited to your full name, address, selfies, ID submission, phone number, and other relevant contact information, when you make a reservation or sign up as a host.

If we are unable to verify your identity using the information you've provided, we may request additional documentation, such as a photo of your official identification and a selfie.

By agreeing to use our platform, you consent to undergo our verification process, which may include providing official identification documents such as ID cards or passports, as well as submitting selfies and references when required. This process helps us confirm your identity and ensure the integrity of our community. Your information will only be used for verification purposes and will be treated with the highest level of confidentiality.

By participating in our verification process, you acknowledge and accept responsibility for the accuracy and authenticity of the information you provide. Additionally, you agree not to hold GET HAUZED, S.L. liable for any misuse or unauthorized access to your data resulting from inaccurate information or account security breaches.

Please note that completion of the verification process is mandatory for full access to our platform's features. Failure to comply may result in limitations on your ability to book accommodations or list properties.

Why do we verify your identity? Verifying the identity of hosts and guests serves several purposes:

1. Reduce fraudulent activities.
2. Perform background checks, where permitted by law.
3. Comply with relevant legislation, including tax and payment regulations.
4. Address and respond to security concerns such as assaults or thefts.

How does the verification process work? As part of the identity verification process, we may ask you to provide the following:

1. Your full name, address, phone number, email, a selfie, ID or passport (photo of your official identification), past references and others. Sometimes, this information is sufficient for verifying your identity. However, please note that in certain regions, verification methods using the personal information provided by you may not be available or effective.

Here's how the verification process works:

1. Official identification photograph: You may be asked to provide a picture of your driver's license, passport, or identity card. Make sure you're familiar with the types of official IDs we accept and the image requirements.
2. Selfie: We might request a photo of you holding your official identification document. If you're unable to provide a selfie that matches your official ID, please contact us for alternative verification options.
3. Note: If you're offering hosting services as a company, additional verification of your account and all associated with your business may be necessary. More information is available.
4. If you're earning income from renting accommodation, providing experiences, or acting as a co-host and you reside in an EU member state, or if the income is derived from advertising a property in the EU, additional data verification will be required in your account. Further details can be found.

How long does it take to verify your identity?

Please be aware that identity verification may take some time once you've submitted your information. It's essential to ensure that the information you provide is valid, accurate, and up-to-date to avoid any delays in the process.

Experiencing difficulties?

Check if you've received any further instructions via SMS, email, or phone. If you think you may have missed an email, please refer to this article for more information.

Make sure to grant permission to access the camera in the Hauzed app or your browser. If you're still experiencing issues, consider updating the app or the webpage.

Capture high-quality images in a well-lit environment. Ensure your face is clearly visible without any shadows, and that the information fits within the designated white box on the screen. With automatic mode, the app can capture high-quality images automatically, though manual mode is always an option. If you wear head coverings for religious reasons, ensure your eyes, nose, and mouth are clearly visible.

Submit photos of original identification (not photocopies) in good condition: photocopies, PDFs, or other digital copies of official identification documents are not accepted. Ensure the profile picture is clear and unblemished. For identifications with two sides, such as driver's licenses or national identity cards, provide images of both sides. Further guidance on submitting official identification, including specific country guidelines, is available where relevant to your location.

Directly photograph the official identification: images of official identification documents displayed on other cell phones or computers are not accepted.

When do we verify your identity?

As a guest or landlord, you will need to authenticate your identity when sending a booking request or accept a booking request contact. As a host, you must complete this step when initially creating a listing for accommodation or an experience, or upon receiving an invitation to be a co-host.

We may request hosts and guests to periodically authenticate their identity for legal reasons. In such instances, they may not be able to receive new reservations until completing this step.

Obligations for all the users of Hauzed (tenants and landlords):

1. Providing accurate and up-to-date documentation: Users agree to provide authentic and current documents, including but not limited to government-issued identification, proof of address, income statements, and references.
2. Consent for verification: Users consent to the verification process, including the review of provided documentation and any additional steps deemed necessary by Hauzed to verify their identity and eligibility.
3. Compliance with data protection laws: Users acknowledge their responsibility to comply with applicable data protection laws and regulations when submitting personal information for verification purposes.
4. Confidentiality of information: Users understand and agree that any information provided for verification purposes will be treated with confidentiality and used solely for verification purposes by Hauzed.
5. Timely response to verification requests: Users agree to respond promptly to any requests for additional information or clarification during the verification process to avoid delays in the verification process.
6. Verification of third-party references: Users consent to Hauzed contacting third-party references provided for verification purposes, such as employers, landlords, or personal references, to validate the accuracy of information provided.
7. Agreement to cooperate: Users agree to cooperate fully with Hauzed during the verification process and provide any requested information or documentation in a timely manner.

Acceptances/Agreements:

1. Acknowledgment of verification process: Users acknowledge that their submission of documentation constitutes consent to undergo the verification process as outlined by Hauzed.
2. Confirmation of accuracy: Users confirm that all information provided for verification purposes is true, accurate, and complete to the best of their knowledge and belief.
3. Authorization for data use: Users authorize Hauzed to use the submitted documentation and personal information solely for the purpose of identity verification and eligibility assessment.
4. Compliance with platform policies: Users agree to abide by all terms, conditions, and policies of Hauzed, including but not limited to the Terms of Service and Privacy Policy, throughout the verification process and beyond.
5. Release of liability: Users release Hauzed from any liability arising from the verification process, including but not limited to any errors, omissions, or delays in the verification process.
6. Consent for communication: Users consent to receive communication from Hauzed regarding the verification process, including updates, requests for additional information, and verification outcomes.

These obligations and agreements ensure that both tenants and landlords understand their responsibilities and rights during the verification process and help maintain the integrity and security of Hauzed platform.

6.1 Your engagements with other users

Although we try to do our best with our verification process, we are not obligated to authenticate the identity of any users during their interactions on the Platform or to oversee content provided by them.

Due to variations in community standards and individuals occasionally opting not to adhere to our policies and guidelines, while utilizing the Platform, you may encounter content that you deem offensive or objectionable. You have the option to report such content to us using the “Report this Ad” feature.

Your engagements with other users, encompassing the exchange of payment and delivery of goods or services, and any other terms, conditions, warranties, or representations linked to such transactions, are exclusively between you and the other user.

We bear no liability for transactions conducted on the Platform. While we retain the right to observe or mediate in disputes between you and other users, we are not obligated to do so.

As with any online interaction, we recommend exercising caution and prudence. If a dispute arises between you and any third party (including advertisers), we are not required to intervene.

It is advisable to use discretion when disclosing personal information about yourself on the Platform. Any personal details you provide in your public profile will be accessible globally to anyone with Platform access. Please be aware that certain information you may furnish could reveal details such as your racial or ethnic background, political views, religious or philosophical beliefs, or membership in trade unions, genetic data, biometric data, health information, or details about your sexual orientation or intimate life.

During user transactions, information such as names, usernames, phone number, email addresses, contact details, postal addresses, and financial details may be exchanged between users. We cannot guarantee that other users will uphold the privacy or security of your information, thus we encourage you to assess the privacy and security policies of your trading partners before engaging in transactions and sharing your information with them. Similarly, we urge you to respect the privacy of other users and disclose your privacy and security policies to them. In all instances, you must adhere to data protection regulations and afford other users the opportunity to withdraw their information from your database and review the data you have collected about them.

You may utilize information about other users solely in compliance with relevant laws and regulations (including, but not limited to, data protection laws) and solely for:

Hauzed transaction-related objectives that do not involve unsolicited commercial communications; promoting services provided through Hauzed;

and other purposes to which a user explicitly consents.

While we cannot monitor users' offline behavior, you are prohibited from employing any information obtained from the Platform to harass, abuse, or harm another individual, or to contact, advertise to, solicit, or sell to any user or individual without their prior explicit consent.

7. Usage Policy

In order to optimize the browsing experience for our users, prospective buyers/renters, we kindly request that you limit the creation of advertisements to one per property.

We strictly permit one property per advertisement. This ensures accurate property search results and facilitates faster sales/rentals. Your advertisement may face removal if:

• Multiple properties are included in a single listing.
• One property is listed across various sections.
• One property is listed across multiple counties.

This streamlines the process for potential buyers/tenants to locate your property and facilitates timely removal of advertisements once the property becomes unavailable. Failure to adhere to this policy may result in the removal of the offending advertisement(s) from the Website, without prior notice or refund.

8. Limitation of Liability

To the fullest extent permitted by law, Hauzed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or app mobile.

The Hauzed website and its associated services are provided on an 'as is' basis only. Users should not solely rely on any content or materials on the website or the Hauzed platform to make decisions or take actions. We disclaim all liability (whether in contract, tort, or otherwise) arising from or in connection with any reliance placed on such content or materials by any user of the website or the Hauzed platform, or by anyone informed of any content. We do not accept responsibility for ensuring the accuracy or completeness of the information on the website or the Hauzed platform, nor do we accept liability for any failure to do so.

The content and other materials presented on the website are provided without any guarantees, conditions, or warranties regarding their accuracy. To the maximum extent permitted by applicable law, we expressly exclude:

All implied conditions, warranties, and other terms that might otherwise be inferred by statute, common law, or the principles of equity are hereby excluded.

Furthermore, Hauzed disclaims any liability for any direct or indirect loss or damage, including but not limited to loss of income, revenue, business, profits, contracts, anticipated savings, data, goodwill, or wasted management or office time, incurred by any user in connection with the Hauzed website or platform. This includes any consequential loss or damage arising from the use, inability to use, or outcomes of using the website or platform, any linked websites, and any materials posted on them, regardless of the cause, whether tort (including negligence), breach of contract, or otherwise, even if such loss or damage was foreseeable.

Nothing in these Terms of Use shall exclude or limit Hauzed's liability in relation to any damages arising from death or personal injury caused by negligence or for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Hauzed shall not be liable for any failure to perform any of its obligations under the User Agreement caused by matters beyond its reasonable control. Under no circumstances will Hauzed be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any Content on the Website.

Although Hauzed makes all reasonable endeavors to ensure that the Website is free from viruses and defects, it shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or impairing computer programs, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website and/or Hauzed or to your downloading of any material posted on it, or on any website linked to it.

Hauzed does not guarantee the security of the online services or any systems connected with the use of the Website (including the internet and your hardware and software) used in accessing the services, or any information passed through such systems. Hauzed does not guarantee continuous access to the Website or any systems used in accessing its services, nor does it guarantee that they will be free from viruses or errors.

Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data resulting from the download of such material. No advice or information, whether oral or written, obtained by you from Hauzed or through or from the Website shall create any warranty not expressly stated in the User Agreement.

In the event that a discriminatory advertisement is identified, GET HAUZED, S.L. will promptly remove the advertisement, and no refund will be provided for said advertisement.

Repeated conduct of discriminatory nature may lead to a referral to the competent Spanish authorities or other legally competent bodies, where appropriate.

Posting a discriminatory advertisement on this site may constitute a repudiation of the contract and could serve as grounds for considering the contract terminated.

Our platform may include integrations or links to third-party services such as payment processors (e.g., Stripe), mapping tools (e.g., Google Maps), or identity verification systems.

Hauzed is not responsible for the content, terms, or practices of these external services. You are solely responsible for reviewing and agreeing to their terms and conditions when you use them through our platform.

9. Indemnification

You agree to indemnify and hold harmless Hauzed, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of our website or any breach of these Terms.

10. Fees

Hauzed may impose charges (and relevant Taxes) on Hosts and Guests for accessing the Hauzed Platform. Any applicable charges are disclosed to Hosts prior to listing publication and to Guests before booking. Unless otherwise specified on the Hauzed Platform, service charges are non-refundable.

11. Termination, Suspension, and other Measures.

11.1 Term

The agreement between you and Hauzed reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms. The agreement between you and Hauzed remains valid until terminated by either party in accordance with the terms outlined herein. the platform is only available for individuals who are legally allowed to enter into contracts.

11.2 Termination. You may terminate this agreement at any time by sending us an email. Hauzed may terminate this agreement for any reason by providing you 60 days’ notice via email or using any other contact information you have provided for your account. Hauzed may also terminate this agreement immediately and without prior notice and stop providing access to the Hauzed Platform if (i) you materially breach these Terms or our Additional Legal Terms, or Policies, (ii) you violate applicable laws, or (iii) such action is necessary to protect the personal safety or property of Hauzed, its Members, or third parties (for example in the case of fraudulent behavior of a Member), or (iv) your account has been inactive for more than two years.

11.3 Member Violations. If (i) you breach these Terms, our Additional Legal Terms, Policies, or our Standards, (ii) you violate applicable laws, regulations or third party rights, (iii) you provide Content that is illegal or incompatible with these Terms, (iv) you have repeatedly received poor reviews or Hauzed otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings requests or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of Hauzed, its Members, or third parties, Hauzed may:

• suspend or limit your access to or use of the Hauzed Platform and/or your account;
• suspend, remove, disable access to, or restrict the visibility of Listings, reviews or other Content;
• cancel pending or confirmed bookings; or suspend or revoke any special status associated with your account.

In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by Hauzed and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

If we take any of these measures, Hauzed will, where required, inform you about the measure with a statement of reasons in accordance with its legal obligations.

Hauzed may take any action it deems reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body.

In relation to suspension of access to the Hauzed, you agree that suspension of your use of the Website and App Mobile by us shall be made in our sole discretion. The facts and circumstances taken into account when assessing whether certain behavior constitutes misuse requiring suspension or when determining the duration of any suspension, include the gravity of the misuse (for example, the nature of any illicit content uploaded) and the repeated nature of the behavior.

In particular, your account with us may be terminated with immediate effect if we suspect you have engaged in any deceptive, unlawful, or misleading activity on our Website. Deletion of a user advertisement and termination of access to the Hauzed may result in the removal of all Content that we may decide to delete. It may also result in preventing your further use of the Website or a User Identifier, depending on the circumstances. Furthermore, you agree that termination of the User Agreement or your use of the Website by us shall be made in our sole discretion and that we shall not be liable to you nor any third party for any termination of your account or access to the Website or removal of Content. You can view further information about how we process your data by reading our Privacy Policy.

We may review and delete any advertisements, blog postings, or other Content that in our sole judgment breach the User Agreement or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other users of the Website or us.

We reserve the right to investigate and we will determine, in our discretion, whether there has been a breach of the User Agreement through your use of the Website and/or the Hauzed. When a breach of the User Agreement has occurred, we may take such action as we deem appropriate.

You have the right to lodge a complaint against decisions we take to suspend or terminate your access to the platform if such access has been suspended or terminated on the grounds that the information you provided on the platform constitutes illegal content or was otherwise incompatible with the Terms of Use.

12. Changes to These Terms

Hauzed reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

13. Disclaimer

Hauzed does not endorse or guarantee the authenticity, behavior, performance, safety, quality, legality, or suitability of any Guest, Host, Host Service, Listing, or third party. We do not guarantee that any verification, identity, or background checks conducted on Members (if applicable) will uncover past misconduct or prevent future misconduct. Any indication that a Member is "verified" (or similar language) simply means that the Member or Hauzed has completed a relevant verification or identification process and nothing more. We shall not be held responsible for internet or telecommunication infrastructure outages or disruptions that are beyond our control and may result in interruptions to the availability of the Hauzed Platform. Hauzed may, on a temporary basis and considering the legitimate interests of Members (e.g., with prior notice), limit the availability of the Hauzed Platform or certain features thereof, if deemed necessary due to capacity constraints, server security or integrity concerns, or for maintenance activities aimed at ensuring the proper or enhanced functionality of the Hauzed Platform.

The Hauzed platform and its associated services are provided on an 'as is' basis only. You may not rely on any Content and/or other material on the platform to make (or refrain from making) any decision or to take (or refrain from taking) any action on which reliance should be placed. We disclaim all liability (whether in contract, tort, or otherwise) arising out of or in connection with any reliance placed on such Content and/or materials by any user of the platform, or by anyone who may be informed of any of the Content. We accept no responsibility for keeping the information on the platform up to date or complete or liability for any failure to do so.

The Content and other material displayed on the platform are provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we expressly exclude:

• all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity;
• and any liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time, and for any other loss or damage of any kind, whether direct or indirect, or any consequential loss or damage incurred by any user in connection with the platform and/or Hauzed or in connection with the use, inability to use, or results of the use of the platform and/or Hauzed, any websites linked to it, and any materials posted on it, however arising and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

Nothing in these Terms of Use shall exclude or limit our liability in relation to any damages arising from death or personal injury caused by the negligence of Hauzed or for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

We shall not be liable for any failure to perform any of our obligations under the User Agreement caused by matters beyond our reasonable control. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any Content on the platform.

Although we make all reasonable endeavors to ensure that the platform is free from viruses and defects, we shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or impairing computer programs, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the platform and/or Hauzed or to your downloading of any material posted on it, or on any website linked to it.

Remember Hauzed acts solely as a platform for connecting tenants and landlords, facilitating the exchange of information, and enabling bookings of accommodation services. While we strive to ensure a safe and reliable experience for all users, we do not endorse, guarantee, or warrant the accuracy, authenticity, conduct, performance, safety, legality, or suitability of any user, listing, or third party associated with our platform.

We do not undertake verification, identity, or background checks on users, and any such checks conducted are solely for informational purposes and do not guarantee the absence of past or future misconduct. Users are solely responsible for conducting their own due diligence and assessments before engaging in any transactions or interactions with other users.

Hauzed shall not be liable for any failed verification, misrepresentation, fraud, misconduct, disputes, damages (including but not limited to property damage, personal injury, financial loss), or any other issues arising from the use of our platform. Users acknowledge and agree that any bookings, agreements, or interactions made through our platform are entered into at their own risk.

We do not provide legal, financial, or professional advice, and users are encouraged to seek independent advice as necessary. Additionally, we do not guarantee the availability, quality, suitability, or legality of any listings, services, or content provided by users or third parties.

By using the Hauzed platform, users agree to release, indemnify, and hold harmless Hauzed, its affiliates, officers, directors, employees, agents, and partners from any claims, liabilities, damages, or expenses (including legal fees) arising out of or in connection with their use of the platform.

We do not guarantee the security of the online services or any systems connected with the use of the platform (including the internet and your hardware and software) used in accessing the services, or any information passed through such systems. We do not ensure access to the platform or any systems used in accessing our services will be continuous or virus or error free.

Any material downloaded or otherwise obtained through the use of the platform is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from us or through or from the platform shall create any warranty not expressly stated in the User Agreement.

Where a discriminatory advertisement has been identified, the advertisement will be removed, and no refund will be provided for said advertisement.

Where the conduct is repeated, it may result in a referral to the competent Spanish authorities or other legally competent bodies, where appropriate.

Posting a discriminatory advertisement on this platform may constitute a repudiation of the contract and may be grounds for treating the contract as terminated.

This disclaimer applies to all users of the Hauzed platform, including but not limited to tenants, landlords, guests, hosts, co-hosts, and any other individuals or entities accessing or using our services.

Users are advised to review our Terms of Service, Privacy Policy, and any other relevant policies and guidelines before using our platform. By using our platform, users acknowledge that they have read, understood, and agreed to all terms and conditions outlined herein and in our official policies.

14. Refund policy

In cases where listings or other Content are declined and/or eliminated from the Platform by Hauzed, our policy is NOT to provide refunds. If you have any uncertainties about the appropriateness of a proposed listing, please reach out to us before placing the listing for proper guidance.

Payment, Changes and Refunds

In most cases, payment is due in full at the time of booking. Charges may be processed by our third‑party payment processor, Stripe, under your payment method on file. You may request changes or cancellations as described above; depending on timing, fees may apply to cover costs incurred. If the service you receive materially deviates from the agreed terms, you have 24 hours after completion to notify us at info@hauzed.com for possible adjustment or refund. After 24 hours, we consider the service accepted as rendered.

15. Indemnification

You agree to indemnify and hold harmless GET HAUZED, S.L., our parent company, subsidiaries and affiliates (as applicable under Spanish corporate law), and our and their respective officers, directors, shareholders, employees, agents, licensors, and suppliers (each, an "Indemnified Party") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including but not limited to reasonable legal and accounting fees) incurred or suffered by an Indemnified Party arising out of or in connection with any of the following:

• Any breach of these Terms of Service;
• Your access to or use of the platform, the Content, or the Hauzed in a manner that violates or is alleged to violate any applicable law or the rights (including, without limitation, the privacy or intellectual property rights) of any other person.

By agreeing to these Terms, you consent to indemnify and hold harmless Hauzed, its parent company, subsidiaries, and affiliates, as well as their respective officers, directors, employees, agents, licensors, and suppliers, from any claims, damages, losses, or expenses resulting from your breach of these Terms or your misuse of the platform.

16. Website Linking Policy

You are not permitted to create links to Hauzed's website. You must not create a link in a way that suggests any form of association, approval, sponsorship, or endorsement on our part without our explicit written consent, or for the purpose of directly competing with our website and diverting traffic from it. Additionally, you are not allowed to establish a link from any website that you do not own.

Users are prohibited from creating links to Hauzed's website without explicit written consent. Any such links must not imply association, approval, sponsorship, or endorsement by Hauzed, nor should they be used for competitive purposes. Additionally, users are not allowed to establish links from websites they do not own. Hauzed reserves the right to revoke linking permission without prior notice.

We reserve the right to revoke linking permission without prior notice. The website, whether in its entirety or partially, must not be framed within another website or altered or displayed in any manner different from how we present it.

17. Outbound Links

Hauzed's website may include links to other websites and resources provided by Banner Advertisers, advertisers using the website, or other third parties. These links are provided for informational purposes only. We do not have control over the content of those websites or resources, and we bear no responsibility for them or for any loss or damage that may result from your use of them. If you choose to visit any of these websites by following the links, you do so at your own risk, and you will be leaving Hauzed's website.

Hauzed may include links to external websites for informational purposes. However, users visit these sites at their own risk, as Hauzed does not control their content or assume responsibility for any loss or damage incurred from accessing them. Users should exercise caution and discretion when following outbound links.

18. Governing Law and Jurisdiction

The User Agreement, and any non-contractual obligations arising out of or in connection with the User Agreement, are governed by and shall be interpreted in accordance with Spanish law. The courts of Barcelona, Spain shall have jurisdiction over any dispute arising out of or in connection with the User Agreement, without prejudice to any mandatory consumer forum or jurisdiction that may apply under the Brussels I Recast, including Article 18.

If any provision of these Terms is held to be invalid, illegal, or unenforceable in any respect, that invalidity, illegality, or unenforceability will not affect any other provision, and these Terms will be construed as if such invalid, illegal, or unenforceable provision had never been included.

19. Assignment and Entire Agreement

We reserve the right to assign or subcontract any or all of our rights and obligations under the User Agreement with you to a third party at any time, at our discretion. You are not permitted to assign or transfer any of your rights or obligations arising under the User Agreement without our prior written consent.

By consenting to the User Agreement, you are also consenting to the transfer, through novation, of all corresponding rights and obligations outlined in this document.

The Terms of Use and the Policies constitute the entire agreement and understanding between the parties regarding the Website and the Hauzed, and supersede any and all prior agreements, arrangements, statements, and understandings, except in cases of fraud or fraudulent representation by either party. In the event of any inconsistency between any Policy and the Terms of Use, the Terms Use shall take precedence.

Hauzed reserves the right to assign rights and obligations under the User Agreement to third parties at its discretion. The Terms of Use and Policies constitute the entire agreement between users and Hauzed, superseding any prior agreements or understandings, except in cases of fraud or misrepresentation.

20. Privacy and Cookies Policy

Your privacy is paramount to us. Kindly peruse our Privacy Policy to understand how we gather, safeguard, handle, and utilize your personal information. Our website utilizes cookies, and by accessing the Website, you consent to the use of cookies. For further details regarding the cookies we employ and how to oversee them, please refer to our Cookie Policy. To delve into Google's privacy terms, click here.

Any external links directing to other websites are distinctly labeled as such, and we disclaim responsibility for the content or the privacy or cookie protocols of these external websites.

User privacy is of utmost importance to Hauzed. Users are encouraged to review the Privacy Policy and Cookie Policy to understand how their personal information is collected, safeguarded, and utilized. By accessing the website, users consent to the use of cookies. Hauzed disclaims responsibility for the content or privacy protocols of external websites linked from its platform.

21. Contact Us

If you have any questions or concerns about these Terms, please contact us at info@hauzed.com